Bookings

1. Booking Confirmation and Payment:
– Bookings are confirmed only upon receipt of full payment for the reserved VR session.
– Additional time is subject to availability and will be charged at R100 per 30 minutes per person.

2. Cancellations and Rescheduling:
– All bookings are non-refundable.
– Clients may request to reschedule their session with at least 48 hours’ notice, subject to availability.
– Bookings cancelled with less than 48 hours’ notice will not be refunded or rescheduled.
– Immersive Realms reserves the right to cancel or reschedule sessions due to unforeseen circumstances (e.g., power outages, technical faults, etc.). In such cases, a rescheduled session will be offered, but no refunds will be provided.
– Immersive Realms is not liable for unavailability due to maintenance, technical issues, or external factors beyond our control.

3. Liability and Damages:
– Clients are responsible for any damage to VR equipment caused by negligence or intentional misconduct.
– Immersive Realms and its venue partners are not liable for injury, loss, or damage to personal belongings during the session.
– Clients participate at their own risk.

4. Indemnification:
– Clients agree to indemnify and hold Immersive Realms and its venue partners harmless against claims, liabilities, or expenses arising from their participation.

5. Venue-Specific Terms (Onsite at School Venue):
– The swimming pool is strictly off-limits. No swimming is allowed under any circumstances.
– The playground may only be used with strict adult supervision. Immersive Realms and its venue partners are not responsible for any injuries sustained.
– Clients must respect the venue. Any damage caused will be the client’s financial responsibility.
– The venue has security cameras monitoring the premises, including the parking area. However, Immersive Realms and the venue are not responsible for any lost or stolen items. Clients must safeguard their belongings.

6. Offsite Services & Venue Requirements:
– Immersive Realms provides offsite VR experiences. Venue requirements must be met, as detailed on our services page.
– If the offsite venue does not meet the required conditions, the session cannot proceed, and no refund will be issued.
– Although offsite bookings allow unlimited participants, the experience must remain manageable. If the number of participants exceeds what can be accommodated within the booked time, some may not get a turn.
– Immersive Realms is not responsible for technical issues (e.g., power outages, Wi-Fi disruptions, etc.) beyond our control.
– Event times can be extended in 30-minute increments at R400, subject to availability.
– Clients are required to adhere to the code of conduct at all times.

Additional Fuel Fee for Rescheduled Sessions:

– If Immersive Realms arrives to set up for an offsite booking, but the session must be rescheduled for any reason, an additional R200 fuel fee will be required for the rescheduled session.

7. Parties & Team-Building Events:
– Participants must follow all rules regarding venue use, equipment handling, and participant behaviour, as stated in these conditions.
– Event times can be extended in 30-minute increments at R400, subject to availability.
– The playground may only be used with strict adult supervision. Immersive Realms and its venue partners are not responsible for any injuries sustained.
– The Jumping Castle is only available for our onsite parties. Any damage incurred will be the responsibility of the hirer.
– Clients are required to adhere to the code of conduct at all times.

8. Code of Conduct:
– Clients and participants must behave appropriately during sessions. Any disruptive or inappropriate behaviour may result in immediate termination of the session without a refund.
– No alcohol or drug use before or during VR sessions. Immersive Realms reserves the right to deny participation if a client appears intoxicated.
– Food and drinks are not allowed near the VR equipment.

9. Age Requirements & Health Considerations:
– Our services are strictly for individuals aged 8 and above.
– Clients confirm that all participants are in good health and do not have medical conditions (e.g., epilepsy, vertigo, heart issues, vestibular disorders, etc.) that could be aggravated by VR. Immersive Realms is not liable for any health-related issues arising during or after the session.

10. Late Arrivals:
– Clients must arrive on time. Late arrivals will not receive extended time or refunds.

11. Safety & Equipment Care:
– Clients must follow all safety instructions provided by Immersive Realms staff.
– No running, jumping, or reckless movement while using the VR equipment.
– Clients should be aware of floor surfaces and steps to avoid slips or falls.
– Misuse of the equipment may result in immediate session termination without a refund.

12. Privacy & Media Consent:
– Immersive Realms may capture photos/videos for promotional use. Clients who do not wish to be featured must inform us in writing before the session.

13. Force Majeure & Termination:
– Immersive Realms is not liable for failure to deliver services due to natural disasters, power outages, strikes, or unforeseen technical issues.
– We reserve the right to terminate a session without a refund if clients violate any of these terms and conditions.

14. VR Voucher Policy
– VR vouchers are valid for one month from the date of issue. Vouchers are non-refundable and cannot be exchanged for cash. Expired vouchers will not be accepted under any circumstances.

15. Agreement to Terms:
– Booking or participating in a VR session means you agree to these terms.
– Immersive Realms reserves the right to update these terms at any time. Continued participation implies acceptance of the latest version.